feel free to direct any questions to my email at umbrellagarden@gmail.com if they're not answered here!

1. How long do you take to ship? How long will my package take to arrive?

I generally ship within 2-3 days, though sometimes it takes up to a week due to work! The exceptions are preorder items, and due to COVID some out of country shipments may take longer to process. I use USPS First Class Shipping, please refer to their shipping times for a better estimate of the arrival date. I provide tracking as well!

2. Can I return a product?

All sales are final! There are no returns or exchanges after the checkout process unless a mistake was made on my part. 

3. When will my order ship out?

Preorder items ship at the approximate time listed in the description, and any in-stock products in the same order will ship at that time as well. If you want something earlier aside from the preordered item, please make a separate order!

4. I didn't receive the correct item!

I'm so sorry about that! If that's the case, please let me know and I will make arrangements to send you the correct item.